FAQ

How do I order from Diamond Designs?
Where to you deliver to?
What are the payment options?
How long will it take for my order to reach me?
Do I pay for postage and packaging?
Can I get a refund if the item is unsuitable?
Can I exchange an item if the sizing is incorrect or I would prefer a different style?
Has my order been shipped?
My size isn’t available in the Stock Clearance style I like?
How do your sizes compare to those on the high street?
Do you do embroidery?
Can you design a bespoke uniform for my salon?
My Uniform has ripped - what can I do?

Q: How do I order from Diamond Designs?

A: You can order online through our secure website. Alternatively you can order by fax, phone or post using our order form in our brochure.

When you order from the website you will receive an email from us to confirm your order.

 

Q: Where to you deliver to?
 

A: We ship worldwide. If you have questions on shipping costs or currency and size conversions please email : aisling@diamonddesigns.ie

 

Q: What are the payment options?

A: When ordering from the website you can pay with Mastercard, Visa or Laser. Alternatively you can call us or send our brochure order form to pay by cheque, bank transfer or postal order. All items must be paid for in full before we ship.

 

Q: How long will it take for my order to reach me?

A: If the item is in stock when you place your order it will be despatched the next working day. (please allow 2-3 days for delivery) If the item is out of stock it will take between 2-4 weeks. However we endeavour to have most items in stock at all times.

 

Q: Do I pay for postage and packaging?

A: Yes, all orders are subject to p&p charges. Your postage and packaging charges will be stated in your shopping basket before you submit payment.

 

Q: Can I get a refund if the item is unsuitable?

A: In the unlikely event that you are unhappy with your Diamond Designs uniform, you can get a refund if the item is returned to us unworn and unwashed in its original packaging within 14 days. This applies to all stock items and not to items in stock clearance or items that have being altered or personalised in any way.

We do not refund delivery charges and all refunds to credit card are subject to a 3% bank charge. The items are your responsibility until they reach our warehouse so we advise sending by recorded delivery.

 

Q: Can I exchange an item if the sizing is incorrect or I would prefer a different style?

A: Yes, of course you can exchange any garment as long as it has not being altered or personalised in any way. You will get a returns form with your order with instructions on how to exchange your item. Return postage costs must be covered by you unless we have made a mistake on your order. In this case we are happy to refund postage costs incurred.

 

Q: Has my order been shipped?

A: When you order online, we will send you an email as soon as your order has being despatched to confirm it is on its way. Once on its way, please allow 2-3 days for delivery to your door. We send online items by Royal Mail to keep costs down for you. Please note there is no tracking available with Royal Mail.

 

Q: My size isn’t available in the Stock Clearance style I like?

A: Unfortunately with stock clearance when the item is gone, its gone. Please note we do not refund clearance items but are happy to exchange for something else.

 

Q: How do your sizes compare to those on the high street?

A: We would say our sizes are very general. If you are always a size 12 then you will need a size 12. However if you are between a 12 and 14 we would recommend you get the 14. This is because the garment is for work purposes so  you need to have freedom of movement.

 

Q: Do you do embroidery?

A: Yes embroidery is available at a cost of £5 per garment for lettering only.If you have a company logo there may be a once off set up charge of £30. Then to use your logo in the future will cost £5 per garment. Please call us on 0845 0800 576 if you would like to order an embroidered garment. Embroidery takes between 5-10 working days.

 

Q: Can you design a bespoke uniform for my salon?

 

A: Yes, we have a design team who can alter a current design to your needs. Please call for more information.  In addition our team can design a completely new look for  you. However this design service is only available for orders in excess of 75 uniforms.

 

Q: My Uniform has ripped - what can I do?

A: We are happy to repair any item you purchased from us which has torn or where the zip has broken. We will mend as soon as it comes back to us and will refund any postage costs incurred.